topic Re: Refund for sim card in Sky Mobile

Refund for sim card

JD+Rackun — Sun, 05 Jan 2025 19:03:00 GMT

I sent a SIM card back to Sky in Nuneaton for a refund on 12 Dec, and I have heard nothing since. Please can anyone suggest a Sky number I can call to chase this up? Thank you.

Re: Refund for sim card

caesarome — Sun, 05 Jan 2025 19:16:46 GMT

@JD+Rackun

What do you mean you send a sim card back to Sky as sim cards are not returned to Sky, as you can't usually cancel a sim card until you have been paying for it for 12 months or more so did you cancel it via Sky by calling them and are you waiting on an overpayment to be refunded ?

Re: Refund for sim card

JD+Rackun — Sun, 05 Jan 2025 21:06:31 GMT

Thanks caesarome, I managed to 'chat' with a Sky mobile expert who explained that because the sim had not been activated & returned to Nuneaton there would be no charge. Long story, but the sim was 'purchased in error'... Thanks again.