topic Re: eSIM in Sky Mobile

eSIM

Anna108 — Sun, 05 Jan 2025 11:21:56 GMT

Can somebody please help.

I have just got the iPhone 16 pro max. I was using iPhone 13 Pro Max. However I have an eSIM and the 13 doesn't support transferring eSIM, I have tried ordering a new eSIM and I can't seem to get a activation code.

i have been trying for 3 days. I have phoned sky and got fobbed off by the 8 different I spoke to.

Re: eSIM

63johnw — Sun, 05 Jan 2025 11:40:26 GMT

Hi @Anna108 to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: eSIM

Anna108 — Sun, 05 Jan 2025 11:47:48 GMT

Thank you, I have spoken to loads of people from Sky now and it's beyond a joke. I can't leave because I can't afford to pay all the bill in one go. I am trapped and unable to use my new phone.

Re: eSIM

Greenfingers001 — Sun, 05 Jan 2025 11:52:31 GMT

Thanks for escalating this. We’ve sent Anna108 an invite to chat.

Re: eSIM

LS14 — Fri, 10 Jan 2025 17:42:56 GMT

I am having the same problem, just got off the phone from Sky for the 10th time and got passed from pillar to post. They can't help, technical team don't have a clue how to solve it. This has been going on for 3 weeks now!

Re: eSIM

Anna108 — Fri, 10 Jan 2025 21:03:38 GMT

I've just been told it's going to be fixed in 2-3 weeks. Luckily I have found a spare SIM card. It's just annoying.
hope it gets fixed soon though

Re: eSIM

LS14 — Fri, 10 Jan 2025 23:20:09 GMT

After speaking to Sky today, I have no confidence in them in getting it sorted as I have since found out that they have been having the problem for a year now. I have also found out that other providers have been having the same problem for the last 5 years! My phones are eSim only.