topic Re: iPhone 16 issue in Sky Mobile

iPhone 16 issue

Meh81 — Wed, 25 Dec 2024 11:38:17 GMT

I can't do anything past the hello screen, won't let me swipe up or do anything! Done a major reboot, and that hasn't done anything either! Plus it's getting really hot and we've not been able to do anything to it to make it hot, please help 🤦‍♀️

Re: iPhone 16 issue

PandJ2020 — Wed, 25 Dec 2024 12:46:20 GMT

Sounds faulty and will need returning.

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

Re: iPhone 16 issue

Meh81 — Wed, 25 Dec 2024 13:35:59 GMT

Thank you

Re: iPhone 16 issue

1980 — Sun, 05 Jan 2025 07:36:04 GMT

We had the same problem set the phone up then installed software update phone won't do anything . Phone also very hot to touch and won't charge. Took phone to Apple Store and they couldn't get the phone to charge and said its faulty. Sending back to sky tomorrow and getting a new iPhone 16

Re: iPhone 16 issue

Meh81 — Sun, 05 Jan 2025 08:32:07 GMT

I ended up just sending it back, I had a feeling Apple wouldn't beable to fix it, sky said it was a software problem, it's defo put me off getting another Apple!