https://helpforum.sky.com/t5/Sky-Mobile/Mobile-swap-timeline/m-p/4871485#M237682 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3001949">@mummyjo1</a>&nbsp;<BR />In case you’re not aware you aren’t directly contacting Sky Customer Services on here. We are mainly customers trying to help other customers.</P> <P>&nbsp;</P> <P>The returned phone has to be processed, checked for damage and its valuation confirmed. Before Christmas this was taking a couple of weeks but could be longer now after the holiday period.&nbsp;</P> Sun, 05 Jan 2025 05:55:44 GMT Daniel0210 2025-01-05T05:55:44Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-swap-timeline/m-p/4871432#M237674 How long does it take to process a return once you have received it? How long does it take to deduct the swap amount from my bill? Sun, 05 Jan 2025 00:02:24 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-swap-timeline/m-p/4871432#M237674 mummyjo1 2025-01-05T00:02:24Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-swap-timeline/m-p/4871485#M237682 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3001949">@mummyjo1</a>&nbsp;<BR />In case you’re not aware you aren’t directly contacting Sky Customer Services on here. We are mainly customers trying to help other customers.</P> <P>&nbsp;</P> <P>The returned phone has to be processed, checked for damage and its valuation confirmed. Before Christmas this was taking a couple of weeks but could be longer now after the holiday period.&nbsp;</P> Sun, 05 Jan 2025 05:55:44 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-swap-timeline/m-p/4871485#M237682 Daniel0210 2025-01-05T05:55:44Z