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Dilshodbek — Sun, 05 Jan 2025 00:10:48 GMT

Hi. I just ordered phone and changed me for insurance. But after some time I got cancellation email. Why is it for?

Re: Order

Daniel0210 — Sun, 05 Jan 2025 05:52:42 GMT

@Dilshodbek wrote:
Hi. I just ordered phone and changed me for insurance. But after some time I got cancellation email. Why is it for?

@Dilshodbek

Not sure what insurance you're referring to.

It’s possible you may have failed the required credit check(s). Also, emails confirming or cancelling the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should hopefully be refunded after about 14 days.

topic Order in Sky Mobile

Order

Re: Order