topic Re: iphone 13 will receive emails but will not send them in Sky Mobile

iphone 13 will receive emails but will not send them

stevemac500 — Sat, 04 Jan 2025 09:11:59 GMT

When trying to send an email I get an error message saying "Cannot send mail" "No password provided for SMTP" It then tells me to go to Mail Account Settings and enter a password. I've tried putting my password in to no avail and tried changing the password but it hasn't made any difference. I ought to say at this point that I'm a bit of a technophobe and haven't got a clue what I'm doing!

If it makes a difference I have a Lebara sim in it but I think this issue predates me switching to Lebara. I have recentley collected my new car and my phone will not connect to the Halo Pro dash cam system nor will it connect to the "ismart" app to "bind" the vehicle, this despite the technicians at the dealership being able to connect to their phones without issue.

I was of the opinion that it must be something to do with phone settings and/or the Lebara sim. Any help would be much appreciated!

Re: iphone 13 will receive emails but will not send them

caesarome — Sat, 04 Jan 2025 09:37:01 GMT

@stevemac500

Who is your email account with ?

Re: iphone 13 will receive emails but will not send them

stevemac500 — Sat, 04 Jan 2025 10:03:45 GMT

Sorry, should have put that in the original post! It's Sky/Yahoo,

Re: iphone 13 will receive emails but will not send them

caesarome — Sat, 04 Jan 2025 10:16:11 GMT

Try selecting "Other" as the email provider and then generating a 16 digit password here:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Re: iphone 13 will receive emails but will not send them

stevemac500 — Sat, 04 Jan 2025 10:59:27 GMT

Sorry I'm a bit slow at getting back to you caesarome, appreciate your help, what I'm seeing on my phone doesn't match up with the steps to follow when I generated the password, I get to step 4 and tap on yahoo mail account, that's ok but step 5 says tap on yahoo mail address but it isn't showing on that page! I've clicked account settings and that shows outgoing mail server but no password area

Re: iphone 13 will receive emails but will not send them

caesarome — Sat, 04 Jan 2025 11:54:39 GMT

I know I asked you this before but as you keep saying Yahoo I'm still not clear if you email address is a Sky.com one or a Yahoo.com one ?

Re: iphone 13 will receive emails but will not send them

stevemac500 — Sat, 04 Jan 2025 12:12:29 GMT

My email address is a sky.com but all my emails come in to a yahoo inbox

Re: iphone 13 will receive emails but will not send them

stevemac500 — Sat, 04 Jan 2025 12:15:24 GMT

I believe sky moved them across to yahoo some years ago

Re: iphone 13 will receive emails but will not send them

caesarome — Sat, 04 Jan 2025 12:16:51 GMT

@stevemac500 wrote:

but all my emails come in to a yahoo inbox

And by this do you mean you login to your email account at Yahoo.com or are you using the Yahoo email app or are you just using the standard email app on your iphone ?

Re: iphone 13 will receive emails but will not send them

stevemac500 — Sat, 04 Jan 2025 12:37:07 GMT

Success! I was using the standard email app on the phone, however, with you mentioning a yahoo app I downloaded it, logged in, and lo and behold I've sent an email! Brilliant! Thank you so much for your help.

Re: iphone 13 will receive emails but will not send them

caesarome — Sat, 04 Jan 2025 12:58:19 GMT

@stevemac500

Glad you have it working.

Re: iphone 13 will receive emails but will not send them

twilight+princess — Sun, 05 Jan 2025 18:14:02 GMT

You could either create an app specific password & use that under incoming & outgoing servers or delete the account, set up the account & choose Yahoo, enter your Sky email address which will then take you to a confirmation page authorising the connection to use your log in details.

Re: iphone 13 will receive emails but will not send them

stevemac500 — Sun, 05 Jan 2025 18:33:52 GMT

Thank you twilight princess, I have downloaded the yahoo mail app and that does seem to have sorted it, at least I can send emails from it

Re: iphone 13 will receive emails but will not send them

twilight+princess — Sun, 05 Jan 2025 18:35:55 GMT

Good to hear.