topic Re: Delivery delayed in Sky Mobile

Delivery delayed

Gagmm21 — Sat, 04 Jan 2025 04:57:15 GMT

What information need from me so I can receive my new phone

Re: Delivery delayed

Daniel0210 — Sat, 04 Jan 2025 06:22:55 GMT

@Gagmm21
In case you’re not aware you aren’t directly contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

The most up to date information (after credit checks are complete) on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (usually DPD) which will have details of your 1 hour delivery time slot. As customers we have no insight into stock levels or the delivery timescales.

Re: Delivery delayed

caesarome — Sat, 04 Jan 2025 09:41:54 GMT

@Gagmm21

These are the acceptable forms of photo ID:

UK Passport
Foreign Passport
Foreign I.D Card
UK Driving Licence
Police Warrant Card/Military ID Card
UK Registered Disabled Card

Not all the drivers will ask to see the ID. On the DPD website it does say that if you are self isolating you can leave a note on your door telling the driver you are self isolating and then they will leave the parcel on the doorstep and take a photo as proof of delivery.