topic Re: Partners Account blocked in Sky Mobile

Partners Account blocked

HannahSouthgate — Fri, 03 Jan 2025 16:08:36 GMT

My partner was sent a fake iPhone.
The account has been black flagged so can not log in.
Tried calling and chat, get sent a new sim but can't activate it.

Help

Re: Partners Account blocked

caesarome — Fri, 03 Jan 2025 16:18:32 GMT

@HannahSouthgate

As customers here only, there is nothing we can do for you if the account has been blocked for whatever reason.

Re: Partners Account blocked

HannahSouthgate — Fri, 03 Jan 2025 16:21:05 GMT

I am a customer also. But the plan is in his name but can't sign into his an account to create a discussion.
Multiple phone calls and complaints have been made and no one can sort it.

This is shocking service

Re: Partners Account blocked

caesarome — Fri, 03 Jan 2025 16:21:56 GMT

What is happening when you login ?

Re: Partners Account blocked

HannahSouthgate — Fri, 03 Jan 2025 16:26:19 GMT

Account Locked

We apologise for the inconvenience, but we have encountered a problem with your account.

For assistance call us on

we've called and get sent an email to reset but still doesn't work

Re: Partners Account blocked

caesarome — Fri, 03 Jan 2025 16:34:52 GMT

Have you tried changing the password on the account as I don't think this message is anything to do with being blocked but more likely a security issue has locked your account:

https://skyid.sky.com/resetpassword/

Re: Partners Account blocked

HannahSouthgate — Fri, 03 Jan 2025 16:58:30 GMT

Page says there has been an unexpected error

Re: Partners Account blocked

caesarome — Fri, 03 Jan 2025 17:11:55 GMT

Are you able to login here:

https://www.sky.com/mydetails

If so is your surname filled in, if not fill it in and save the change then try again with the password link.

Re: Partners Account blocked

HannahSouthgate — Fri, 03 Jan 2025 17:20:57 GMT

still not working even though name and security question is definitely correct

Re: Partners Account blocked

caesarome — Fri, 03 Jan 2025 17:26:42 GMT

I had the same locked account issue a couple of years ago and it took me 3 calls before someone could sort it so all you can do is to suggest doing this and/or put in a complaint if you continue to get nowhere:

https://www.sky.com/help/articles/how-to-make-a-complaint