topic Re: Remove old mobile in Sky Mobile

Remove old mobile

XShannon — Fri, 03 Jan 2025 13:40:22 GMT

Hello,

I was wondering if there is a way to remove a device off my devices. It's still showing my previous Samsung phone that I paid off 4 years ago and have since sold the phone.

Is there a way this can be taken off?

Re: Remove old mobile

caesarome — Fri, 03 Jan 2025 13:42:02 GMT

Only devices returned to Sky will be removed so any that have paid off will remain but they do not count as an active device so should not prevent more from being ordered.

Re: Remove old mobile

Daniel0210 — Fri, 03 Jan 2025 13:42:15 GMT

@XShannon

You can't. They drop off your account if returned to Sky. Once paid off it takes a few months for them to clear so that they don't interfere with adding an additional device. If it's stopping you adding a new device now call Sky so an agent can place the order for you.

Re: Remove old mobile

Liz120378 — Fri, 24 Jan 2025 09:12:38 GMT

My OCD does not like this answer as i like things to be neat and in order. I now have 2 phone that on my list that I no longer use and its drives me up the wall

Re: Remove old mobile

PandJ2020 — Fri, 24 Jan 2025 09:32:21 GMT

@Liz120378 wrote:
My OCD does not like this answer

Alas, it's the answer.

Re: Remove old mobile

gorgeousbob — Mon, 29 Sep 2025 18:20:23 GMT

I agree it's total rubbish that you can't remove old devices

Re: Remove old mobile

Speedytriple — Fri, 14 Nov 2025 15:22:55 GMT

No they dont seem to drop off automatically.

I have a Samsung S10 thats still showing on there from about 8 years ago!!

Re: Remove old mobile

ian387 — Thu, 22 Jan 2026 14:41:41 GMT

I now have 5 old phones and 3 old devices. It's ridiculous that you cannot remove them. They all say that I can swop them .