https://helpforum.sky.com/t5/Sky-Mobile/Retuning-product/m-p/4868058#M237254 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4108028">@El9</a>&nbsp;</P> <P>If you're taking about a device, then as long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Wed, 01 Jan 2025 16:00:45 GMT Daniel0210 2025-01-01T16:00:45Z https://helpforum.sky.com/t5/Sky-Mobile/Retuning-product/m-p/4868053#M237250 <P>How do I return a product. Can't seem to get in contact with anyone to request a returns label</P> Wed, 01 Jan 2025 15:57:42 GMT https://helpforum.sky.com/t5/Sky-Mobile/Retuning-product/m-p/4868053#M237250 El9 2025-01-01T15:57:42Z https://helpforum.sky.com/t5/Sky-Mobile/Retuning-product/m-p/4868058#M237254 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4108028">@El9</a>&nbsp;</P> <P>If you're taking about a device, then as long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Wed, 01 Jan 2025 16:00:45 GMT https://helpforum.sky.com/t5/Sky-Mobile/Retuning-product/m-p/4868058#M237254 Daniel0210 2025-01-01T16:00:45Z