topic Re: ASAP My services aren’t working in Sky Mobile

ASAP My services aren’t working

Maddie2005 — Tue, 31 Dec 2024 11:35:59 GMT

Last month I called sky to explain I couldn't afford to pay my bill as Amazon had taken some money. They explained this will be ok and I can just pay double this month. Half way through December all my services cut off and I could not call, text or use my data. Because of this I could not contact you. I have just payed my outstanding of £111 and my services are still not working.

i cannot call you so could u either call me and explain what's going on or reply ASAP please

Re: ASAP My services aren’t working

PandJ2020 — Tue, 31 Dec 2024 11:47:06 GMT

@Maddie2005 wrote:
i cannot call you so could u either call me and explain what's going on or reply ASAP please

Try calling 150 - it may work.

Otherwise, you may have to wait for the payment to clear - that may be Thursday or Friday now.

(You're not contacting Sky customer services here - just other customers)

Re: ASAP My services aren’t working

GD1 — Tue, 31 Dec 2024 11:48:29 GMT

@Maddie2005 I'm afraid you'll need to wait for the payment to clear. This is normally based on working days.

Re: ASAP My services aren’t working

Maddie2005 — Tue, 31 Dec 2024 11:48:26 GMT

I payed it yesterday and nothing is working!!!!

please call me as I cannot

Re: ASAP My services aren’t working

caesarome — Tue, 31 Dec 2024 11:54:55 GMT

@Maddie2005 wrote:

They explained this will be ok and I can just pay double this month. Half way through December all my services cut off

They shouldn't have told you that as services are usually restricted if a bill hasn't been paid in full as you have found.

As well as making this payment you do need to setup your payment method again so have you done this ?

Re: ASAP My services aren’t working

Maddie2005 — Tue, 31 Dec 2024 11:56:29 GMT

I thought this page was to talk to an employee!

Had no idea I was having a go at a customer🤣 sorry

Re: ASAP My services aren’t working

caesarome — Tue, 31 Dec 2024 11:58:45 GMT

No need to apologise @Maddie2005 but what we posted above still stands, so have you set up your payment again ?

Re: ASAP My services aren’t working

Maddie2005 — Tue, 31 Dec 2024 12:00:04 GMT

I'm not sure how, I just payed my outstanding bill and it's still showing there's an error, it came out my bank tho

Re: ASAP My services aren’t working

caesarome — Tue, 31 Dec 2024 12:03:14 GMT

Then is is advisable to set this up again as it will need doing.

Re: ASAP My services aren’t working

Maddie2005 — Tue, 31 Dec 2024 12:03:45 GMT

I'll give it a try, thank you so much