topic Re: Mobile not on app in Sky Mobile

Mobile not on app

KIMBA2 — Mon, 30 Dec 2024 13:27:29 GMT

Why can't I see my mobile info on the my sky app. I've tried linking but it says its already linked.

Re: Mobile not on app

caesarome — Mon, 30 Dec 2024 13:30:56 GMT

@KIMBA2

Do you see the mobile tab, if so what happens when you select it ?

Re: Mobile not on app

KIMBA2 — Mon, 30 Dec 2024 14:31:13 GMT

Yes the tab is there but when i select it it just shows upgrades, FAQ's etc. I have only recently had an uograde.

Re: Mobile not on app

caesarome — Mon, 30 Dec 2024 16:06:49 GMT

@KIMBA2

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Mobile not on app

Tom-W19 — Mon, 30 Dec 2024 16:09:08 GMT

Thanks for escalating. We've sent an invite to @KIMBA2.

Re: Mobile not on app

Yammycol46 — Mon, 30 Dec 2024 19:53:34 GMT

I have the same issue have you had any luck with yours yet

Re: Mobile not on app

Addie15 — Tue, 31 Dec 2024 09:35:39 GMT

Hi there, @Yammycol46. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Mobile not on app

KIMBA2 — Tue, 31 Dec 2024 09:58:16 GMT

No they have now told.me to ring customer services on 150 from sky mobile.

Re: Mobile not on app

caesarome — Tue, 31 Dec 2024 10:03:07 GMT

@KIMBA2

Do you mean the messaging team asked you to phone in ?

Re: Mobile not on app

KIMBA2 — Tue, 31 Dec 2024 10:10:53 GMT

Yes thats right.