topic Re: Roaming Bill in Sky Mobile

Roaming Bill

Najla — Mon, 30 Dec 2024 11:17:22 GMT

I've forwarded all UK incoming mobile calls to a UK landline Skype number, so it should count as a local number when I answer these calls , as I don't make any calls. However, my roaming bill so far is £46 for this month. Could you explain that? Kind regards Najla

Re: Roaming Bill

PandJ2020 — Mon, 30 Dec 2024 11:28:53 GMT

Are you out of the country?

'Answering' calls when you are out of the country will incur roaming charges if you are roaming.

Re: Roaming Bill

Najla — Mon, 30 Dec 2024 11:44:22 GMT

Hi,

Thanks for your reply.

Yes I'm abroad, but I'm receiving these incoming calls which are forwarded to my UK landline Skype number so, it shouldn't be counted as a roaming as I'm not answering these calls directly from my UK mobile number.

Re: Roaming Bill

PandJ2020 — Mon, 30 Dec 2024 11:48:13 GMT

If you are 'answering'* these calls when roaming then you will be charged. (Using data I presume)

You cannot avoid the roaming charges like this. I also presume you are in a 'rest of world' location where the the £2 daily flat rate doesn't apply.

* depending on how this is setup you may even be charged for not answering (as data is being consumed)

Re: Roaming Bill

63johnw — Mon, 30 Dec 2024 11:47:20 GMT

From what I understand @Najla skype calls use data so if you are using data abroad then that will trigger roaming charges.

Re: Roaming Bill

Najla — Mon, 30 Dec 2024 12:03:27 GMT

I'm using local data and I turned off sky mobile data. And when I checked my bill the roaming charges were for recieving roaming calls.

Yes I'm currently in GCC region which £2 daily flat rate doesn't apply.

So, there is no point of forwarding the incoming calls to my UK Skype landline

number.

Thanks again.

Najla

Re: Roaming Bill

Najla — Mon, 30 Dec 2024 12:04:55 GMT

Hi,

Thanks for your reply.

No I'm only using the local data and I've turned off the sky mobile data to avoid roaming charges.

Regards

Najla

Re: Roaming Bill

PandJ2020 — Mon, 30 Dec 2024 12:07:22 GMT

@Najla wrote:
No I'm only using the local data and I've turned off the sky mobile data to avoid roaming charges.

Turning off data alone is not enough to avoid all roaming charges.

If you are answering calls then there is a charge to receive them.

Re: Roaming Bill

caesarome — Mon, 30 Dec 2024 12:08:10 GMT

@Najla

What do you mean by "local data", do you not have the Sky sim in your device and instead have a local sim in it ?

Re: Roaming Bill

Najla — Mon, 30 Dec 2024 15:03:51 GMT

I've an Esim and a local SIM in the same device.

Re: Roaming Bill

Najla — Mon, 30 Dec 2024 15:06:25 GMT

What I can't understand is that I'm receiving the incoming calls that are forwarded to my Skype UK landline number so, roaming fees shouldn't be applied.

Re: Roaming Bill

63johnw — Mon, 30 Dec 2024 15:11:28 GMT

Receiving calls is a chargeable feature @Najla

Re: Roaming Bill

Najla — Mon, 30 Dec 2024 15:15:46 GMT

I know, but my main point is I'm forwarding the calls into my UK Skype landline number, so roaming fees shouldn't be applied.

Re: Roaming Bill

63johnw — Mon, 30 Dec 2024 15:21:37 GMT

So how are you receiving/listening to these calls @Najla ?

Re: Roaming Bill

63johnw — Mon, 30 Dec 2024 16:01:36 GMT

It looks like your plan to avoid roaming charges hasn't worked @Najla whatever you are doing is activating something at Skys end which in turn is adding charges to your account. You could try calling sky on 150 when you return to see if they can shed any light on the charges. I very much doubt they will remove them though.