topic Cannot transfer old number to Sky in Sky Mobile

Cannot transfer old number to Sky

Half-Life25 — Sun, 29 Dec 2024 11:52:15 GMT

Ok the problem is this. I have a Sky mobile contract and ordered a second sim for my sons phone onto my account. He was on GuffGaff, so when the new sim arrived, I put it into his phone and after many attempts finally got it activated. He was using the new number that came with the new Sky sim, but wanted to transfer his guff gaff number across. We got a PAC code from Vodafone (presumably G/G use the Vodafone network). Error messages saying cannot transfer at the moment try again later, which we have been doing for the last few days with no success. And yes, his phone IS unlocked!

Any ideas?

TIA

Re: Cannot transfer old number to Sky

caesarome — Sun, 29 Dec 2024 11:55:52 GMT

Give Sky a call on 150 to see if the can take the PAC code and process it for you.

Re: Cannot transfer old number to Sky

PandJ2020 — Sun, 29 Dec 2024 12:51:00 GMT

@Half-Life25 wrote:
We got a PAC code from Vodafone (presumably G/G use the Vodafone network).

Nope - GiffGaff runs as a MVNO under O2. (Same as Sky)

If you have a PAC from vodaphone I'm not surprised it doesn't work...

Re: Cannot transfer old number to Sky

63johnw — Sun, 29 Dec 2024 13:09:19 GMT

This is the giff gaff procedure @Half-Life25

https://www.giffgaff.com/help/articles/how-do-i-get-a-pac-code-to-leave-giffgaff