https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile/m-p/4864526#M236826 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4290215">@Maryteresa</a>&nbsp;</P> <P>I have moved your post from the Broadband board as it's not a broadband issue.</P> <P><BR />It’s possible you may have failed the required credit check(s). See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR />Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR />Any upfront payment you’ve made should hopefully be refunded after about 14 days.</P> Sat, 28 Dec 2024 13:30:37 GMT Daniel0210 2024-12-28T13:30:37Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile/m-p/4864520#M236825 <P>I applied for a sky mobile paid a deposit and got accepted , it was out for delivery DPD told me sky requested it back and now I've had no word from sky about the money they took from me or no word about the phone or what they took it back for&nbsp;</P> Sat, 28 Dec 2024 13:26:51 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile/m-p/4864520#M236825 Maryteresa 2024-12-28T13:26:51Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile/m-p/4864526#M236826 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4290215">@Maryteresa</a>&nbsp;</P> <P>I have moved your post from the Broadband board as it's not a broadband issue.</P> <P><BR />It’s possible you may have failed the required credit check(s). See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR />Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR />Any upfront payment you’ve made should hopefully be refunded after about 14 days.</P> Sat, 28 Dec 2024 13:30:37 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile/m-p/4864526#M236826 Daniel0210 2024-12-28T13:30:37Z