topic Re: Technical issue with phone swap in Sky Mobile

Technical issue with phone swap

Claire_88 — Fri, 27 Dec 2024 23:13:28 GMT

I have received a new phone as part of the phone swap deal.

I have tried the quick transfer but it says there is an error so it won't go past the option where you scan the image on the new phone screen.

I then tried to set up the phone without this option by signing into iCloud on the new device. It's been trying to sign in for an hour now and the dial on the screen just keeps going round.

It says you need WiFi for both. I'm with Sky broadband.

No idea what to do!!

Re: Technical issue with phone swap

Mr+Flibbles+86 — Sat, 28 Dec 2024 11:54:30 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Technical issue with phone swap

Lisa-P1987 — Mon, 30 Dec 2024 11:10:21 GMT

We are still looking to help you Claire_88 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks