topic Re: eSIM Not Authenticating on new iPhone 16 in Sky Mobile

eSIM Not Authenticating on new iPhone 16

Simon693 — Fri, 27 Dec 2024 22:25:02 GMT

Hi,

Can anyone please advise what to do . My son has tried numerous times through the app to no avail to convert his SIM to an eSIM as he now has an iPhone 16. Have called SKY 4 times and constantly get passed around. They are clueless. We go thru the process with the code and QR code and it doesn't work. Would it be best to order a new physical SIM and try again? HELP

Re: eSIM Not Authenticating on new iPhone 16

caesarome — Fri, 27 Dec 2024 22:28:53 GMT

@Simon693

If he already has a physical sim from Sky then he can use that in his iphone 16.

Re: eSIM Not Authenticating on new iPhone 16

Simon693 — Fri, 27 Dec 2024 22:48:20 GMT

It's a US iPhone 16 so no physical SIM card now.

Re: eSIM Not Authenticating on new iPhone 16

caesarome — Sat, 28 Dec 2024 05:36:57 GMT

What part of the process is he getting stuck on ?

Re: eSIM Not Authenticating on new iPhone 16

Simon693 — Sat, 28 Dec 2024 14:00:20 GMT

After scanning qr code, going through all steps to install eSim countless times, it just won't install

Re: eSIM Not Authenticating on new iPhone 16

Simon693 — Sat, 28 Dec 2024 14:43:36 GMT

It says unable to activate SIM contact Sky