https://helpforum.sky.com/t5/Sky-Mobile/Re-schedule-a-swap/m-p/4864144#M236770 I've let more than 14 days elapse since receiving new phone and returning the old. How do I restart the process? Guide just says login to your account but then what? Also I may have lost the bag/box sent out with the new phone <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span> Epic fail! Fri, 27 Dec 2024 21:09:23 GMT MMB1972 2024-12-27T21:09:23Z https://helpforum.sky.com/t5/Sky-Mobile/Re-schedule-a-swap/m-p/4864144#M236770 I've let more than 14 days elapse since receiving new phone and returning the old. How do I restart the process? Guide just says login to your account but then what? Also I may have lost the bag/box sent out with the new phone <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span> Epic fail! Fri, 27 Dec 2024 21:09:23 GMT https://helpforum.sky.com/t5/Sky-Mobile/Re-schedule-a-swap/m-p/4864144#M236770 MMB1972 2024-12-27T21:09:23Z https://helpforum.sky.com/t5/Sky-Mobile/Re-schedule-a-swap/m-p/4864148#M236771 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4289844">@MMB1972</a>&nbsp; you will need to call sky when the lines open tomorrow, call on 150 to see if they can help you .</P> Fri, 27 Dec 2024 21:13:43 GMT https://helpforum.sky.com/t5/Sky-Mobile/Re-schedule-a-swap/m-p/4864148#M236771 63johnw 2024-12-27T21:13:43Z