topic Can’t access my sky mobile account in Sky Mobile

Can’t access my sky mobile account

Jamiefry — Fri, 27 Dec 2024 18:36:12 GMT

Whenever I go to look at my sky app it says I need to link my sky id to look at my mobile accounts and when I do that it says that the account is already linked and takes me back to the homepage but it still doesn't show my account and continues to say I need to link the account

Re: Can’t access my sky mobile account

caesarome — Fri, 27 Dec 2024 19:21:53 GMT

@Jamiefry

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Can’t access my sky mobile account

Mr+Flibbles+86 — Sat, 28 Dec 2024 10:25:12 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Can’t access my sky mobile account

Specialksk61 — Wed, 08 Jan 2025 17:38:10 GMT

yeah I'm having the same issue. I've logged out and closed phone down completely ask me to do the exact same steps each time says it's linked yet isn't aasrrrrrgggghhhhhh

tbis is so frustrating