topic Re: Not ordered in Sky Mobile

Not ordered

Jacquigill — Fri, 27 Dec 2024 13:45:28 GMT

I received a phone I never ordered and was a contract to I have now sent back by royal mail . But sky still put on my bill .

Re: Not ordered

PandJ2020 — Fri, 27 Dec 2024 13:49:31 GMT

Sounds like you've been scammed.

How did you get return delivery? (As the scam involves ordering the phone on your account and then you returning it to the scammers)

If so, they have the device and you're paying for it.

sky's info here: https://www.sky.com/help/articles/account-takeover

Re: Not ordered

caesarome — Fri, 27 Dec 2024 13:49:43 GMT

@Jacquigill

I take it you phoned Sky and spoke to them about this ?

I would also change your Sky account password to be on the safe side:

https://skyid.sky.com/resetpassword/

Re: Not ordered

topguy — Fri, 27 Dec 2024 15:49:27 GMT

Was it a lable like this from the postman or a courior ??if so its a scam addres sorry to say