topic I have returned an iPhone and now it’s been sent back to me in Sky Mobile

I have returned an iPhone and now it’s been sent back to me

Colesy83 — Fri, 27 Dec 2024 13:37:23 GMT

Returned an old iPhone as took out a new contract, but it's been sent back to me and I don't know why

Re: I have returned an iPhone and now it’s been sent back to me

caesarome — Fri, 27 Dec 2024 13:40:02 GMT

That is odd, may we ask why you returned it to Sky so was it part of a swap or upgrade or did you cancel within the cooling off period ?

Re: I have returned an iPhone and now it’s been sent back to me

GD1 — Fri, 27 Dec 2024 13:43:02 GMT

@Colesy83 Did you send it to Sky as part of a swap option? They would have given a valuation which may have been different from the initial one and if you didn't accept the valuation most likely returned it due to that.

Device condition

If the device's condition doesn’t match what you told us, for example, if it’s damaged, we’ll offer you an updated amount. You can choose whether to:

Accept it and if applicable, pay the difference in full; or
Cancel and have your old device returned to you.