topic Re: Changing Order in Sky Mobile

Changing Order

Maverickpaul — Thu, 26 Dec 2024 03:15:29 GMT

I've just ordered a Samsung tablet but now want to change it for a more expensive model and also add an iPhone onto the contract.

How can I do this before the order is dispatched to me on the 17th of December?

Many thanks for any advice.

Re: Changing Order

Daniel0210 — Thu, 26 Dec 2024 06:35:01 GMT

@Maverickpaul

I think you put the wrong date in there as 17 December was over a week ago..

To amend your order you will have to call Sky. It will involve being credit checked again.

Re: Changing Order

Maverickpaul — Thu, 26 Dec 2024 06:37:35 GMT

Would it be easier just to add on the other phone with another application tomorrow. I presume they'll both be delivered at the same time?

Re: Changing Order

Daniel0210 — Thu, 26 Dec 2024 06:40:51 GMT

@Maverickpaul

They won't necessarily arrive together. It will depend on stock levels and you'll still have to cancel the original order for the now unwanted device.

Re: Changing Order

Maverickpaul — Thu, 26 Dec 2024 06:42:58 GMT

No, you misunderstood. I ordered a Samsung tablet for myself but now my girlfriend wants a new iPhone 16. They both say delivery will be Saturday if ordered tomorrow...

Many thanks for your help.

Re: Changing Order

Maverickpaul — Thu, 26 Dec 2024 06:44:12 GMT

Yes, I meant the 17th December. I will stick with the tablet I ordered as I don't really need the too of the range one for my needs.

Re: Changing Order

Maverickpaul — Thu, 26 Dec 2024 06:44:57 GMT

I mean the 27th!!

Re: Changing Order

Daniel0210 — Thu, 26 Dec 2024 06:45:44 GMT

@Maverickpaul

That's not what you said.

@Maverickpaul wrote:

I've just ordered a Samsung tablet but now want to change it for a more expensive model and also add an iPhone onto the contract.

How can I do this before the order is dispatched to me on the 17th of December?

Many thanks for any advice.

Re: Changing Order

Daniel0210 — Thu, 26 Dec 2024 07:13:52 GMT

@Maverickpaul wrote:

I will stick with the tablet I ordered as I don't really need the too of the range one for my needs.

@Maverickpaul

Then by ordering an iPhone (separately) will still involve further credit checks.

Re: Changing Order

Maverickpaul — Fri, 27 Dec 2024 00:16:12 GMT

That should be an issue as I haven't applied for anything on credit in about 6 months and my credit rating is good.

Many thanks for your help 👍