topic Re: Help active new sim in Sky Mobile

Help active new sim

Demi18 — Wed, 25 Dec 2024 14:36:38 GMT

please could someone help me activate my daughters new sim

Re: Help active new sim

Annie+UK — Wed, 25 Dec 2024 14:50:55 GMT

This forum is primarily customer-to-customer help

Re: Help active new sim

caesarome — Wed, 25 Dec 2024 16:03:29 GMT

@Demi18

What issues are you having ?

Re: Help active new sim

Mharris85 — Wed, 25 Dec 2024 19:38:25 GMT

I'm struggling as well with my sons. It tells me to link to sky ID, then after going through it all, it tells me that it's already linked. Then it takes me to the homepage, I press manage and it goes back to the homepage and I've been going round in circles all day with an upset boy. I'm loathed to put it on here as I'm probably doing something stupid.

Re: Help active new sim

caesarome — Wed, 25 Dec 2024 19:43:23 GMT

@Mharris85

Are you logged in with your main primary Sky ID and password ?

Re: Help active new sim

Mharris85 — Wed, 25 Dec 2024 19:52:49 GMT

I've logged out and logged back in around 5 or 6 times over the course of the day, linked to my SkyID more than 15 times and every time it says its linked and takes me to the main page.