https://helpforum.sky.com/t5/Sky-Mobile/Received-wrong-iPad/m-p/4861405#M236363 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4287305">@Shantel</a>&nbsp;<BR />As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Tue, 24 Dec 2024 03:38:55 GMT Daniel0210 2024-12-24T03:38:55Z https://helpforum.sky.com/t5/Sky-Mobile/Received-wrong-iPad/m-p/4861368#M236357 <P>called a couple weeks ago to buy an iPad , it has been delivered I have just opened it as it’s a Christmas present , and realised it’s the iPad mini , when I said on the phone I wanted iPad</P> Mon, 23 Dec 2024 22:40:48 GMT https://helpforum.sky.com/t5/Sky-Mobile/Received-wrong-iPad/m-p/4861368#M236357 Shantel 2024-12-23T22:40:48Z https://helpforum.sky.com/t5/Sky-Mobile/Received-wrong-iPad/m-p/4861380#M236360 <P>ok, we're other customers here... best call Sky but it won't be sorted it time for Xmas unfortunately...</P> Mon, 23 Dec 2024 23:19:10 GMT https://helpforum.sky.com/t5/Sky-Mobile/Received-wrong-iPad/m-p/4861380#M236360 PandJ2020 2024-12-23T23:19:10Z https://helpforum.sky.com/t5/Sky-Mobile/Received-wrong-iPad/m-p/4861405#M236363 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4287305">@Shantel</a>&nbsp;<BR />As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Tue, 24 Dec 2024 03:38:55 GMT https://helpforum.sky.com/t5/Sky-Mobile/Received-wrong-iPad/m-p/4861405#M236363 Daniel0210 2024-12-24T03:38:55Z