topic Re: Taking payments when contract has expired in Sky Mobile

Taking payments when contract has expired

MGMGMGMGMGMG — Mon, 23 Dec 2024 17:21:55 GMT

Sky have continued to take payments from my account even though my contract has expired and paid in full.
I am unable to cancel as according to Sky I no longer have an account to cancel.
Absolute sham.

Re: Taking payments when contract has expired

caesarome — Mon, 23 Dec 2024 17:24:25 GMT

@MGMGMGMGMGMG

Are they taking the payment for your paid off device or the sim or both ?

Re: Taking payments when contract has expired

PandJ2020 — Mon, 23 Dec 2024 17:40:44 GMT

If it was a dataplan then it does not 'expire' until you cancel it.

Re: Taking payments when contract has expired

MGMGMGMGMGMG — Mon, 23 Dec 2024 21:58:58 GMT

They're taking the same amount they always have, for both the sim plan and device.

I can't cancel anything because they say there's nothing to cancel 😂

Re: Taking payments when contract has expired

MGMGMGMGMGMG — Mon, 23 Dec 2024 21:59:51 GMT

I don't just want to cancel the DD in case I'm slapped with a 'missed payment' on my credit score.

Re: Taking payments when contract has expired

caesarome — Mon, 23 Dec 2024 22:05:06 GMT

You will have to call Sky about this because if your account says the device has been paid off then only by speaking to them can you get this looked into.