topic Re: Can’t activate sim in Sky Mobile

Can’t activate sim

Sheppstev — Fri, 20 Dec 2024 13:31:12 GMT

when i go to activate it says "account is already linked" any ideas how to fix it?

Re: Can’t activate sim

caesarome — Fri, 20 Dec 2024 13:52:00 GMT

@Sheppstev wrote:

it says "account is already linked" any ideas how to fix it?

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Can’t activate sim

Greenfingers001 — Fri, 20 Dec 2024 14:05:17 GMT

Thanks for escalating this. We’ve sent @Sheppstev an invite to chat.

Re: Can’t activate sim

Addie15 — Mon, 23 Dec 2024 10:07:55 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.