topic Re: Still being charged for old device in Sky Mobile

Still being charged for old device

Rach118 — Mon, 02 Dec 2024 14:25:47 GMT

I upgraded my phone and paid off the remaining balance so I could keep that phone. I am still being charged a monthly payment for this old device and not sure why? I have kept the same plan I was on so have not started a new plan.

Re: Still being charged for old device

63johnw — Mon, 02 Dec 2024 14:32:15 GMT

Hi @Rach118 have you checked your account in case the payment you made has been applied as credit to your account ? What are your future bills showing ?

Re: Still being charged for old device

waynster — Sat, 21 Dec 2024 22:56:44 GMT

What was the result of this?

This has happened to me. Looks like Sky continued to bill me for my tablet long after it was paid off.

Re: Still being charged for old device

caesarome — Sat, 21 Dec 2024 22:58:48 GMT

@waynster wrote:

Looks like Sky continued to bill me for my tablet

If it was the tablet that they were billing you for and not a sim then you will need to raise this with them by calling them.

Re: Still being charged for old device

waynster — Sat, 21 Dec 2024 23:03:52 GMT

Thanks. It was the tablet. It used to show in my account as being in credit although I specicially told the guy on the phone that the payment was to clear the balance. None of this now shows on my account statements. Weird?!
Can't get any help at times I'm available. The bot is about as much use as a chocolate kettle, and customer services is closed when I'm awake and not working. I'll have to make an effort on my next day off.

Cheers Pal!