topic Re: 5G in Sky Mobile

5G

Bayerjm — Tue, 17 Dec 2024 11:42:04 GMT

I ve got an iPhone with a SIM card which I upgraded with 5G but I never get it and the 5 G coverage in my area is quite good. It has been a few months I m paying for it and nothing.

Re: 5G

Daniel0210 — Tue, 17 Dec 2024 12:41:21 GMT

@Bayerjm wrote:

I m paying for it and nothing.

@Bayerjm

The 5G add-on is free of charge.

https://www.sky.com/help/articles/sky-mobile-5g

Re: 5G

Bayerjm — Tue, 17 Dec 2024 14:09:26 GMT

Ok thanks for your reply

but unfortunately I never received the 5G even sometimes it's on 3G and my wife s phone which is the same device but with contract she always gets it so why not me ?

Re: 5G

63johnw — Tue, 17 Dec 2024 15:07:23 GMT

Hi @Bayerjm have you activated the 5G add on in the link posted above by @Daniel0210 ?

Re: 5G

Leon81 — Sat, 21 Dec 2024 12:07:52 GMT

I have exactly the same problem. My wife and I have identical Motorola 20 edge pro. I'm on O2 and she is on sky. I activated the 5g add on months ago, but recently she mentioned that she never gets 5g. I checked settings on her phone and everything is the same, except that under preferred network, hers has no option for 5g.

Re: 5G

Bayerjm — Sat, 21 Dec 2024 13:04:42 GMT

I have just found out that I have a iPhone 11 and they don't get 5 g it starts from iPhone 12 unfortunately