topic Re: Worst network ever. in Sky Mobile

Worst network ever.

Angrycustomer66 — Thu, 05 Dec 2024 15:03:09 GMT

My phone doesn't work and no one can seem to do their job to fix it. How hard is it to allow me to make calls or have 5G?

Re: Worst network ever.

caesarome — Thu, 05 Dec 2024 15:57:35 GMT

Has it been working up to now, does it work on 4G ?

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

Re: Worst network ever.

Angrycustomer66 — Thu, 05 Dec 2024 23:37:52 GMT

Been a week and it does but 4G is slow as 5G is optimal

Re: Worst network ever.

Angrycustomer66 — Fri, 06 Dec 2024 12:59:38 GMT

However it's not been working for over a week now

My 5G, calls and texts don’t work

Angrycustomer66 — Tue, 17 Dec 2024 19:23:12 GMT

My phone doesn't work and m not able to call emergency services. It's been a month and no one can fix it. I'm looking to leave sky and go with a better provider as no one seems to know how to fix a simple issue

Re: Worst network ever.

Chloe-W22 — Wed, 18 Dec 2024 14:31:03 GMT

Hi @Angrycustomer66,

I'm sorry to hear that! I trust my colleagues in the contact centre are managing your case, but I'll escalate your post to be reviewed by one of our Community Messaging advisers. They will then reach out to you on Community for a private chat, look out for the chat bubble appearing on your screen. For more information on the messaging service, you can see here.

Thanks,

Re: Worst network ever.

Angrycustomer66 — Wed, 18 Dec 2024 14:39:06 GMT

Hi Chloe,

there is no chat bubble on the link that you have sent me.

Re: Worst network ever.

Angrycustomer66 — Fri, 20 Dec 2024 17:19:20 GMT

Hi,

is there any update?

Re: Worst network ever.

Tom-W19 — Sat, 21 Dec 2024 16:09:23 GMT

Hi @Angrycustomer66

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147