topic Re: No sky mobile network signal in NN6 postcode since 16th December in Sky Mobile

No sky mobile network signal in NN6 postcode since 16th December

Jimmyb14 — Wed, 18 Dec 2024 13:43:41 GMT

I haven't been able to get any sky mobile signal since 16th December. Yesterday (17th December) it said that there was an issue with a mast, but today it's implying everything is OK but it might be 'busy'. All I get is Sky-emergency calls only as my network. Can someone tell me what is going on and when it will be fixed.

Re: No sky mobile network signal in NN6 postcode since 16th December

63johnw — Wed, 18 Dec 2024 14:48:03 GMT

Hi @Jimmyb14 it can take 24 hours or more for things to settle down after an issue with a mast. Hopefully it will come back soon for you. Is the service checker saying it's fixed ?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: No sky mobile network signal in NN6 postcode since 16th December

Jimmyb14 — Fri, 20 Dec 2024 12:52:43 GMT

Hello

I have since gone to another area and I still have the same issue. I cannot even call over WiFi. It's as if I've been kicked off the sky mobile network. The only network I can join is 'Emergency calls only- sky'. I've tried across multiple unlocked devices and I get the same.

Re: No sky mobile network signal in NN6 postcode since 16th December

caesarome — Fri, 20 Dec 2024 13:04:06 GMT

I would try using social media if you don't have another phone to contact Sky about this as they might want to send you a replacement sim to try.