topic Re: Linking iPhone to my sky app in Sky Mobile

Linking iPhone to my sky app

Ryan1982 — Thu, 19 Dec 2024 23:39:38 GMT

Can someone help please help get my phone linked to my sky app. It keeps saying I'm already linked but I haven't done it. I've no details coming up to look up. Please help.
kind regards

Ryan Bradley

Re: Linking iPhone to my sky app

caesarome — Fri, 20 Dec 2024 05:36:40 GMT

@Ryan1982 wrote:

It keeps saying I'm already linked but I haven't done it

@Ryan1982

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Linking iPhone to my sky app

Addie15 — Fri, 20 Dec 2024 10:40:01 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Ryan1982.

Re: Linking iPhone to my sky app

Addie15 — Mon, 23 Dec 2024 10:50:55 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Linking iPhone to my sky app

Ryan1982 — Mon, 23 Dec 2024 11:00:33 GMT

I'm sorry I forgot to check my messages I will ring after Christmas because I need it sorted as it's really bugging me.
kind regards

Ryan Bradley

Re: Linking iPhone to my sky app

Tom-W19 — Mon, 23 Dec 2024 11:07:40 GMT

Hi @Ryan1982

Your post has been escalated again to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Linking iPhone to my sky app

Addie15 — Fri, 27 Dec 2024 08:52:18 GMT

Update-We are closing this invite now but if you still need help, please let us know so we can re-escalate this for you. Thanks.