topic Re: e-Sim Issue with new iPhone in Sky Mobile

e-Sim Issue with new iPhone

Toros550 — Thu, 19 Dec 2024 21:55:11 GMT

Hi! Having some trouble with re-ordering a new e-sim for my newly purchased iPhone 16. I have a current e-sim activated on my iPhone SE, but cannot transfer this over without needing to order the new replacement e-sim. I have followed the instructions in MySky to order a replacement e-sim, but it hasn't sent a confirmation code to my email address for me to install the replacement. I also contacted Customer Service who were very helpful and put in an order for a replacement e-Sim. I was told that this would be with me within 4 hours, but unfortunately I have still not received an email. Is there anything that can be done to activate my number on my new phone, or is there a current issue with the e-SIM system? I need to return my current phone to Sky to complete my swap, and also don't really want to be paying for a new phone that I currently can't use fully because it has no mobile service, so any help would be appreciated.

Thanks

Re: e-Sim Issue with new iPhone

Addie15 — Fri, 20 Dec 2024 10:38:32 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: e-Sim Issue with new iPhone

Toros550 — Fri, 20 Dec 2024 11:00:33 GMT

Hi! Thanks for replying, have dropped them a message and hopefully they can sort this out for me 🙂 Thanks for escalating