topic No Ring or text alert (Audio) in Sky Mobile

No Ring or text alert (Audio)

Diva1 — Thu, 19 Dec 2024 18:43:53 GMT

I have looked at ALL settings but for the last 4-5 days My phone has not rung (Audibly). The same goes for the text alert. Audio works fine when watching videos online, etc. When I go into Sounds and Haptics to check my ringtone it works when I choose a ringtone and plays fine. My phone has the Volume up full, is NOT on Airplane mode, and is not on Do not disturb.

HELP!!!

Re: No Ring or text alert (Audio)

Addie15 — Fri, 20 Dec 2024 10:08:45 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No Ring or text alert (Audio)

Addie15 — Mon, 23 Dec 2024 10:01:10 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.