topic Re: No data during call or after a call - Ireland in Sky Mobile

No data during call or after a call - Ireland

Banana5kin — Tue, 10 Dec 2024 11:37:01 GMT

I recently switched to the Sky Sim only 15e for life. But have been having problems since day 1.

If I make a call, I have no concurrent data connection - the Sim settings do not have options for WIFI calling or VoLTE for calls

After any mobile call is finished, the data connection doesn't exist, I have no internet connection displayed in the browser so I am forced to reboot the phone to restore the data despite the indicator on the phone showing 4g

Re: No data during call or after a call - Ireland

Addie15 — Wed, 11 Dec 2024 09:01:23 GMT

Hi there, @Banana5kin. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No data during call or after a call - Ireland

kib — Tue, 17 Dec 2024 10:20:50 GMT

Did you receive an answer to this as I have the same issue with sky on oneplus, very annoying and it doesn't work for so long after the call finishes

Re: No data during call or after a call - Ireland

Glenn98 — Thu, 19 Dec 2024 13:37:12 GMT

I have the same exact issue

Re: No data during call or after a call - Ireland

Lisa-P1987 — Thu, 19 Dec 2024 13:38:33 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No data during call or after a call - Ireland

BriBr1 — Fri, 20 Dec 2024 09:16:14 GMT

I have the exact same issue, has there been any resolution

Re: No data during call or after a call - Ireland

Tom-W19 — Sat, 21 Dec 2024 17:33:13 GMT

Hi @Glenn98

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: No data during call or after a call - Ireland

Banana5kin — Sun, 22 Dec 2024 13:13:14 GMT

I have just been on the phone with a representative of sky in the offshore region. As the process of actually communicating with an agent via the Web chat is frustrating. Needless to say after several attempts to make data work during the call I was advised to remove the Sim, wipe the contacts with a clean cloth, reinsert the Sim and the issue should be resolved in several hours. Now I work in IT and for the most part a large percentage of issues are resolved with a reboot, I'm likening this to the reboot fix, which it is nothing like.

Even more frustrated now!

Re: No data during call or after a call - Ireland

BriBr1 — Sun, 22 Dec 2024 13:15:55 GMT

Great. So basically the advice offered was of little help? Considering it's not an isolated incident, I imagine it's a bigger issue than the contacts needing a wipe down.

Re: No data during call or after a call - Ireland

Banana5kin — Sun, 22 Dec 2024 13:34:45 GMT

I'm not sure whether it is the lack of a 3g service (as VF killed 3g this year) and therefore dropping down to the 2g network. But I am calling while on 5g so I'd have thought that 4g would be available for the data connection if there is a necessity to drop in the absence of VoLTE for the sim

Re: No data during call or after a call - Ireland

Stiggy54 — Sun, 22 Dec 2024 20:14:02 GMT

I've had this problem since the moment I switched to Sky mobile.

On OnePlus phone calls are dropping to 2g and not reconnecting afterwards

It's to do with the carrier services app on Android. Sky Mobile Ireland are not added to this yet so the app that dictates what services your Android can use has no info on sky.

Sky need to get themselves added by Google as an MVNO before our phones will work correctly.

This update has already been done for Samsung and Apple

Re: No data during call or after a call - Ireland

HH17 — Mon, 20 Jan 2025 12:51:21 GMT

I am also having this issue since switching to Sky Mobile in October.

When I end a phone call it says I have 5g however to begin to using the Internet etc. I have to restart my phone completely. Once my year long contract is up I will be switching back to my previous provider.

I have contacted customer care several times and none of the advice has worked! So frustrating!!

Re: No data during call or after a call - Ireland

AH29 — Wed, 22 Jan 2025 22:15:35 GMT

I am also having this issue. Have you worked out how to fix it?

Re: No data during call or after a call - Ireland

Glenn98 — Wed, 22 Jan 2025 22:17:38 GMT

Android hasn't been added to the sky service list, so all android phones are going to have issues with sky mobile

Re: No data during call or after a call - Ireland

HH17 — Wed, 22 Jan 2025 22:22:15 GMT

No nothing has worked except turning my phone on and off again...even at that it might not work... I loose Internet connection at random times but always after a call...if you find anything that works let me know please 🙏🏻

Re: No data during call or after a call - Ireland

HH17 — Wed, 22 Jan 2025 22:23:01 GMT

Is there a time frame for when this will happen ? Will this resolve the issue ? Thanks

Re: No data during call or after a call - Ireland

Glenn98 — Wed, 22 Jan 2025 22:41:32 GMT

Nothing is going to work till sky gets their act together, I'm thinking of going back to three, I have to put my phone into airplane a few times a day or after calls to get my Internet working again it's ridiculous

Re: No data during call or after a call - Ireland

HH17 — Wed, 22 Jan 2025 22:45:20 GMT

That's shocking!!

I sometimes go into meetings > connection > mobile networks > network operators > I turned off the connection automatically (think I watched a YouTube video or read something about this) > click scan networks > choose sky mobile

This sometimes works after a call to restore Internet connection or works when roaming but it's a joke... I could do this about 50+ times a week...

Re: No data during call or after a call - Ireland

Johnm14 — Sun, 09 Feb 2025 19:17:15 GMT

I just switched to Sky mobile last week, no mobile data, I have an android phone, went through all the recommended processes by Sky, still no mobile data, a big waste of time. I am sorry I switched.

Re: No data during call or after a call - Ireland

HH17 — Sun, 09 Feb 2025 19:24:01 GMT

Its so bad... you could probs still leave if youre in your cooling off period!

When i was in Scotland last weekend the Internet was great even in the Highlands!! Sky need to sort out their Irish service