topic Re: Can’t make calls or send sms in Sky Mobile

Can’t make calls or send sms

Kristy1987 — Tue, 17 Dec 2024 12:53:36 GMT

So I can't make calls or send sms. Everyone i

make a call all I hear is "sorry we can't connect your call right now". This has happened before, sky said a network issue but I've checked and done all the things they tell you to do. It's been 4 days now and I need my phone for work. I'm furious

Re: Can’t make calls or send sms

caesarome — Tue, 17 Dec 2024 13:05:59 GMT

@Kristy1987

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

Re: Can’t make calls or send sms

Kristy1987 — Tue, 17 Dec 2024 13:35:23 GMT

No, no issues showing at all

Re: Can’t make calls or send sms

caesarome — Tue, 17 Dec 2024 13:38:16 GMT

@Kristy1987

I take it you managed to contact them about this is that is what they told you. Did they suggest sending you a replacement sim to try, perhaps worth a try when and if you contact them again.

Re: Can’t make calls or send sms

Kristy1987 — Tue, 17 Dec 2024 14:11:08 GMT

no replacement. This has happened before a few months back and phone was back working within a couple of days. Sky have not called me back again yet which is very very frustrating. I've done all the things like reset network, turn phone off and on, remove sim, WiFi on and off, airplane mode but nothing, still the same voice on every call. I can send iMessage but that is it

Re: Can’t make calls or send sms

Kristy1987 — Mon, 03 Feb 2025 12:58:11 GMT

No issues and still no help after weeks. Sky won't call me like they said so I'm stuck with a phone I can't use. I'm getting very frustrated