topic Re: Back order in Sky Mobile

Back order

Stacy12 — Mon, 16 Dec 2024 22:58:23 GMT

I ordered an i pad(2022) 2 days ago, at time of ordering it said it was in stock I have the confirmation email yet my app said no active orders.

After delving deeper into the app it now appears that these are on back order..

I haven't received an estimated delivery date in any of my emails.

This was intended as a Christmas present and had I known it was on back order would have got from elsewhere.

Are they usually quick at replenishing stock?

Re: Back order

Daniel0210 — Tue, 17 Dec 2024 04:54:50 GMT

@Stacy12

I'm afraid we have no insight into stock levels or if and when stock will be replenished.

Re: Back order

Stacy12 — Tue, 17 Dec 2024 12:34:03 GMT

Thanks for your response.

Fingers crossed it's before Christmas otherwise I'll have a very grumpy teenager come Christmas day 😀

Re: Back order

Daniel0210 — Tue, 17 Dec 2024 12:36:21 GMT

@Stacy12

I'm not sure if you've gone through the purchase process before but the most up to date information (after credit checks are complete) on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (usually DPD) which will have details of your 1 hour delivery time slot.

Re: Back order

Stacy12 — Tue, 17 Dec 2024 12:41:51 GMT

It's saying I have no active orders when I click on the tracking. But when I look a little further in my mobile hub that's where it says its on back order.

So at least I know it's coming just not when 🤣

Re: Back order

Mck88 — Thu, 02 Jan 2025 15:42:47 GMT

Hey there,

Have you had your iPad delivery?

We ordered one around the same time as you (as an Xmas present) and we're still waiting for a status change from "In Progess - Coming Soon".

The Sky agent wasn't able to advise on stock so literally no clue when to expect it.

Re: Back order

Tasha0347 — Wed, 19 Mar 2025 12:41:36 GMT

Hi, how long did yours take to arrive? I ordered one and it says the same and they have no idea when to expect stock.
thanks