topic Re: Data cut on an unlimited data plan in Sky Mobile

Data cut on an unlimited data plan

Drew65 — Tue, 17 Dec 2024 11:02:45 GMT

I have unlimited data plan.

Why do I get a message saying I am out of data, go to the sky manager and its saying transfer piggy back data.

I go through the motions and it states I have unlimited data!

Its annoying as it seems to stop data flow, cutting off streaming services such as amazon music or podcasts when I am travelling.

I am trying to find if I have an issue with another app such as amazon music or whether its sky causing the problem.

I have tried calling tech support and they are next to useless as they dont seem to comprehend my issue. I cant make it any more obvious!

Re: Data cut on an unlimited data plan

PandJ2020 — Tue, 17 Dec 2024 11:16:45 GMT

You mention travelling? Does this apply to- https://www.sky.com/help/articles/sky-mobile-fair-usage-policy

Re: Data cut on an unlimited data plan

Drew65 — Tue, 17 Dec 2024 11:39:14 GMT

No. as according to that, its a FUP for outside of UK or roaming.

My meaning of travel is within the UK only

Re: Data cut on an unlimited data plan

Chloe-W22 — Wed, 18 Dec 2024 14:29:00 GMT

Hi @Drew65,

Yep definitely an odd one, I'll escalate your post to one of our Community Messaging advisers who will reach out to you on Community for a private chat, look out for the chat bubble appearing on your screen. For more information on the messaging service you can see here.

Thanks,

Re: Data cut on an unlimited data plan

Drew65 — Wed, 18 Dec 2024 14:32:19 GMT

Thanks that is appreciated