topic Unable to make calks in Sky Mobile

Unable to make calks

Deeuu — Mon, 16 Dec 2024 18:03:28 GMT

No ability to make calls or use data without wi fi tried all the troubleshooting guides, rang sky no blocks, cleaned the SIM card, reset network settings .............. 48 hours now with sky unable to fix it !!!

Re: Unable to make calks

caesarome — Mon, 16 Dec 2024 19:20:59 GMT

If you have spoken to Sky and nothing shows here for you then did you ask them to send you a replacement sim incase the one you have have has developed a fault ?

Re: Unable to make calks

Deeuu — Mon, 16 Dec 2024 19:52:04 GMT

Yes I have, they told me they'd escalate the issue, not to keep calling as I would go down the list of priorities and that they'd monitor the phone for the next few days !!!!!!!!!!

Re: Unable to make calks

caesarome — Mon, 16 Dec 2024 19:55:59 GMT

@Deeuu wrote:

not to keep calling as I would go down the list of priorities and that they'd monitor the phone for the next few days !!!!!!!!!!

That doesn't sound right to me so you might want to register a complaint:

https://www.sky.com/help/complaints

Re: Unable to make calks

Deeuu — Tue, 17 Dec 2024 19:37:13 GMT

Filled in a complaint form yesterday and still no contact have now send another complaint due to lack of action. Do I really have to cancel all my sky deals to get some attention been a customer for 13 years have 3 phones, tv and broadband with sky and am being completely ignored come of Sky get a grip