topic Still being charged for an old device in Sky Mobile

Still being charged for an old device

Morven92 — Mon, 16 Dec 2024 14:12:21 GMT

I swapped my phone and sent the old one back but I'm still being charged

daveNOS — Mon, 16 Dec 2024 14:38:34 GMT

@Morven92 When did you send it back? I ask as returns for swaps take between 2 and 3 weeks to process and you are still charged for that period.

Gdawg1690 — Mon, 16 Dec 2024 21:18:45 GMT

I have been sent my swap device back anyone help as In envelope doesn't say why xx

63johnw — Mon, 16 Dec 2024 21:26:00 GMT

@Gdawg1690 wrote:
I have been sent my swap device back anyone help as In envelope doesn't say why xx

Hi @Gdawg1690 if nothing is showing in your message centre give sky a call on 150 and ask them why.