topic Re: Unfair charges in Sky Mobile

Unfair charges

stav3295 — Sat, 14 Dec 2024 18:03:05 GMT

I recently bought a new non internet phone on the 100mb for £5 per month sim but I've been charged £3.83. Why??

Re: Unfair charges

PandJ2020 — Sat, 14 Dec 2024 18:32:24 GMT

What does your billing show?

Re: Unfair charges

caesarome — Sat, 14 Dec 2024 19:16:31 GMT

@stav3295

Pro rata billing perhaps, does your next bill show that you will be charged the £5 ?

Re: Unfair charges

stav3295 — Mon, 16 Dec 2024 11:20:05 GMT

NEW S2 PHONE £8.83
My Mix 14 Dec - 13 Jan £5.00

My Mix 21 Nov - 13 Dec £3.83

Unlimited Calls and Texts
21 Nov 2024 - 13 Dec 2024
£0.00 100MB
21 Nov 2024 - 13 Dec 2024 £3.83
Subtotal £3.83

Re: Unfair charges

stav3295 — Mon, 16 Dec 2024 11:23:31 GMT

The next expected bill shows £21 which is what it should be

Re: Unfair charges

PandJ2020 — Mon, 16 Dec 2024 11:41:53 GMT

@stav3295 wrote:
The next expected bill shows £21 which is what it should be

Then the billing is likely to be correct?

Looks like some pro-rata billing and credits in the info you've posted?

Re: Unfair charges

Daniel0210 — Mon, 16 Dec 2024 11:50:34 GMT

@stav3295

21 November > 13 December not being a full month therefore reduced.

Re: Unfair charges

stav3295 — Mon, 16 Dec 2024 11:58:54 GMT

How do you work that out? If it was reduced it would be £21 (the actual bill for 3 sims) MINUS £3.83 or whatever not PLUS

Re: Unfair charges

63johnw — Mon, 16 Dec 2024 12:22:19 GMT

Hi @stav3295 you are being billed from 21st November to the 13th January. The part month from November to December then the full month in advance from mid December to mid January.

Re: Unfair charges

PandJ2020 — Mon, 16 Dec 2024 12:32:24 GMT

@stav3295 wrote:
How do you work that out? If it was reduced it would be £21 (the actual bill for 3 sims) MINUS £3.83 or whatever not PLUS

We can't see your bills. The text you've posted is hard to interpret... Post an actual picture perhaps?

But the bill is significantly less than expected?