topic Re: IPhone 14 in Sky Mobile

IPhone 14

NLTBryan — Sun, 15 Dec 2024 19:14:11 GMT

My daughters new iPhone 14 switched itself off. When she went to switch it back on only half a screen appeared. It then went dead again and won't switch back on.

Re: IPhone 14

caesarome — Sun, 15 Dec 2024 19:16:57 GMT

Have you plugged it into charge it for a while ?

Re: IPhone 14

Daniel0210 — Sun, 15 Dec 2024 19:17:22 GMT

@NLTBryan

See this link for arranging a repair which will involve the device being sent away

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

Re: IPhone 14

PandJ2020 — Sun, 15 Dec 2024 19:18:14 GMT

How old is it?

Re: IPhone 14

NLTBryan — Sun, 15 Dec 2024 20:01:19 GMT

4 days old

Re: IPhone 14

PandJ2020 — Sun, 15 Dec 2024 20:16:45 GMT

@NLTBryan wrote:
4 days old

Ouch.

In that case you are entitled to return it. Don't fall for the trap of them insisting you purchase another phone!