Reinstate services

Jordan8910 — Sun, 15 Dec 2024 19:03:02 GMT

Looking to contact sky through live chat but can't until i reinstate my services. Won't be able to until end of December. Is there any way to reinstate until then? TIA

Re: Reinstate services

PandJ2020 — Sun, 15 Dec 2024 19:04:49 GMT

Are your services restricted due to non-payment?

Re: Reinstate services

SKY1992bf — Sun, 15 Dec 2024 19:05:02 GMT

@Jordan8910 No, only full payment and setting up a new continuous payment method will restore service

Re: Reinstate services

Daniel0210 — Sun, 15 Dec 2024 19:05:23 GMT

@Jordan8910
If your services have already been restricted any calls to Sky will only prompt you to pay. Restrictions are normally only due to a missed payment and they are applied automatically so agents can’t override the process.

Sky won’t reinstate services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you still need to speak to an agent.

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