topic Re: Issue linking sky id in Sky Mobile

Issue linking sky id

Chrisr19955 — Sat, 14 Dec 2024 19:58:07 GMT

Every time I am trying to link my sky if its coming up details cannot be found even though they are correct

Re: Issue linking sky id

caesarome — Sat, 14 Dec 2024 20:02:19 GMT

@Chrisr19955

What details are you providing, payment details, postcode etc...

Have long have you been a Sky mobile customer ?

Re: Issue linking sky id

Chrisr19955 — Sun, 15 Dec 2024 09:43:05 GMT

I am entering the correct details it is asking for on the page but keep getting errors

Re: Issue linking sky id

caesarome — Sun, 15 Dec 2024 09:46:30 GMT

@Chrisr19955

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Issue linking sky id

Addie15 — Sun, 15 Dec 2024 11:16:43 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Chrisr19955.

Re: Issue linking sky id

Addie15 — Tue, 17 Dec 2024 11:17:58 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.