topic Re: Piggybank in Sky Mobile

Piggybank

Bexandmatt — Sat, 14 Dec 2024 19:45:38 GMT

I cannot get to my sky piggy bank - clicking the Manage option takes me to a page about upgrading my phone!

Re: Piggybank

caesarome — Sat, 14 Dec 2024 19:55:11 GMT

You can call Sky on 150 to get them to roll the data for you or if you prefer we can alert Sky's messaging team who will send you a private message via here tomorrow about this, it isn't a live chat so let us know what you prefer to do ?

Re: Piggybank

Bexandmatt — Sat, 14 Dec 2024 20:09:51 GMT

Thank you. Please alert the messaging team so I can get it fixed. Thanks again

Re: Piggybank

caesarome — Sat, 14 Dec 2024 20:21:59 GMT

@Bexandmatt

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Piggybank

Addie15 — Sun, 15 Dec 2024 11:45:11 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Bexandmatt.

Re: Piggybank

Addie15 — Tue, 17 Dec 2024 11:45:14 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Piggybank

Ronnie2410 — Thu, 21 Aug 2025 07:45:47 GMT

I can't get data from my piggyback

Re: Piggybank

Ronnie2410 — Thu, 21 Aug 2025 07:47:35 GMT

I want some piggybank data please

Re: Piggybank

63johnw — Thu, 21 Aug 2025 08:02:54 GMT

Hi @Ronnie2410 you either need to do it via your online account or via the my sky app. If you can't do that then call sky on 150 for help. You aren't talking to sky CS here.

https://www.sky.com/help/articles/sky-mobile-sky-piggybank