topic Re: Device swap in Sky Mobile

Device swap

kwain_79yahoo — Sat, 14 Dec 2024 10:32:24 GMT

So inhave 4 phones and and ipad. Evert two year I swap from Christmas presents, however this year I am having an issue. I swapped one and when I try the other it tells me I have reached my limit. So I phoned sky to be told even though it says great news you can swap I actually can't until the first swap is completed ! I can't do this as I needed to two swaps for Xmas gifts. Then told I could pay one off but then it's still not guaranteed?? Help please 🙏

Re: Device swap

PandJ2020 — Sat, 14 Dec 2024 10:42:28 GMT

@kwain_79yahoo wrote:
Help please 🙏

We're other customers - I don't think we can...

IMHO Sky's swap system is antiquated if you have a number of devices on your account...

Re: Device swap

SKY1992bf — Sat, 14 Dec 2024 10:54:25 GMT

@kwain_79yahoo Skys system allows for upto 5 devices to be active on an account at any one time

there is no way round this unfortunately

Re: Device swap

PandJ2020 — Sat, 14 Dec 2024 11:14:18 GMT

@SKY1992bf wrote:
@kwain_79yahoo Skys system allows for upto 5 devices to be active on an account at any one time

there is no way round this unfortunately

Indeed, devices will only drop off once they are returned to Sky. Thus swapping one of four devices hits the limit of 5 temporarily...