topic Re: Network problems in Sky Mobile

Network problems

Carole_12 — Fri, 13 Dec 2024 18:12:49 GMT

I have had no network for a week numerous calls emails keep being told it will be back tomorrow I have to get my son to keep phoning for me I shall have to cancel my sim only deal and go with another provider will I be charged cancellation fee I also need a pacnumber but as I cant receive texts how can I get one

Re: Network problems

63johnw — Fri, 13 Dec 2024 18:26:58 GMT

Hi @Carole_12 yes you would have to pay early termination charges. Whilst you may not have a signal it's in the T&C's you agreed to that they may not be able to provide a signal in all locations all of the time. They have to be given time to repair any faults. If after a reasonable time they haven't then you may be allowed to leave. Once fixed if you call them on 150 then they will issue credit to your account. With regards to getting a PAC can you not drive to an area with signal and request it ?

Re: Network problems

Carole_12 — Sat, 14 Dec 2024 08:22:29 GMT

Thank you but I have been disconnected from the service for some reason it's been fine for 4 months they keep saying it will be on tomorrow they fix it and it's not my sim, but it's now a week and no network