topic Re: no service whatsoever in Sky Mobile

no service whatsoever

nialler09 — Fri, 13 Dec 2024 16:33:35 GMT

new phone which came with e-sim turned off everything on old phone before had new phone up and running just spent hours trying to fix bot/chat complete waste of time cant call them as only have wifi in coffee shop using whatsapp and wont connect so how do I connect with no service wont answer emails rubbish service phone going back and cancelling plan any body know how to contact a human being in this organisation with only wifi borrowed from coffee shops

Re: no service whatsoever

63johnw — Fri, 13 Dec 2024 16:40:23 GMT

Hi @nialler09 sky don't normally use email as a method of communication with customers so you won't get a response to emails. To get you some help I will escalate your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: no service whatsoever

nialler09 — Fri, 13 Dec 2024 19:56:55 GMT

thanks !! no response to emails and so far no speech bubbles, not on whatsapp no coverage at all so how am i supposed to communicate? the my sky is no use rubbish company going elsewhere after posting facebook ,trustpilot etc. really fed up cheaper prices vs. rubbish non existent help just gone to bottom of list

Re: no service whatsoever

63johnw — Fri, 13 Dec 2024 20:01:25 GMT

Sky will notify you when they send the bubble. It's not a live chat @nialler09 so will probably be tomorrow now.

Re: no service whatsoever

Daniel0210 — Fri, 13 Dec 2024 20:03:47 GMT

@nialler09

It will be tomorrow. Look out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: no service whatsoever

Addie15 — Sat, 14 Dec 2024 11:37:43 GMT

Hi there! Thank you for escalating this. We have sent an invite to @nialler09.

Re: no service whatsoever

Addie15 — Mon, 16 Dec 2024 11:37:15 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.