topic Re: Can’t link Sky ID in Sky Mobile

Can’t link Sky ID

Ruby-Rae — Fri, 13 Dec 2024 12:30:01 GMT

I have been a sky mobile customer for around 4 years with the same sim contract, I ordered a new phone last week and no issues but I've ordered a new sim which still hasn't arrived and now I have been signed out of my Sky Mobile app, it keeps crashing when I try to log in and it won't let me link my ID and account online or in app so I can't roll my data on my existing sim. Please help!! It says my details and my account number etc don't match the details I entered when I ordered but they definitely do.

Re: Can’t link Sky ID

63johnw — Fri, 13 Dec 2024 12:41:13 GMT

Hi @Ruby-Rae to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: Can’t link Sky ID

Lisa-P1987 — Fri, 13 Dec 2024 13:15:21 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Can’t link Sky ID

Addie15 — Mon, 16 Dec 2024 11:19:49 GMT

Update-We are closing this session due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.