topic Re: Linking mobile to sky ID error in Sky Mobile

Linking mobile to sky ID error

caitlin41 — Thu, 12 Dec 2024 17:47:12 GMT

Hi,

I'm trying to link my Sky Mobile to my Sky account.

Every time I've tried, I keep getting 'Sorry, we are experiencing some technical difficulties, please try again later'. I need to sign a contract to be able to swap my current phone for a new one, but i can't access the contract without linking the accounts

This is really frustating as I need to swap the phones but I can't, it's prolonging the process more than it already is sending my current phone back to sky then waiting for them to send my new one out!

Any help would be greatly appreciated

Re: Linking mobile to sky ID error

63johnw — Thu, 12 Dec 2024 18:13:21 GMT

Hi @caitlin41 to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: Linking mobile to sky ID error

Mr+Flibbles+86 — Fri, 13 Dec 2024 11:16:28 GMT

Thanks for escalating this. We’ve sent an invite to chat.