topic return old mobile in Sky Mobile

return old mobile

ayazraja — Thu, 12 Dec 2024 22:06:37 GMT

Hi,

I swap my old mobile to new mobile.I recieved a new mobile package but I didn't get the label of return address. How can I send my old mobile.Kindly assist me regarding this as soon as possible. Thanks

Re: return old mobile

63johnw — Thu, 12 Dec 2024 22:08:05 GMT

Hi @ayazraja the return address should be on the inside of the package you received with the new phone. If you can't find it then phone sky on 150 and ask for a new one.

Re: return old mobile

ayazraja — Fri, 13 Dec 2024 00:13:30 GMT

Hi,

Thanks for your concern, What does it mean sky phone 150? I didnt get your point.

Re: lost address to send old mobile

Daniel0210 — Fri, 13 Dec 2024 04:56:28 GMT

@ayazraja
Your duplicate thread has been removed to prevent repetition of replies. We are mainly customers on here trying to help other customers and you aren’t directly contacting Sky Customer Services.

Our understanding is that the packaging the new device arrived in will contain the return address label for the Swap return but that it's quite difficult to spot. If you can't see it or have disposed of it you will have to call Sky Customer Services to arrange another. If you dial 150 from your new Sky mobile (when the phone lines reopen) you'll get through to an agent who can help,you further.

Re: return old mobile

caesarome — Fri, 13 Dec 2024 05:34:21 GMT

@ayazraja wrote:

Hi,

Thanks for your concern, What does it mean sky phone 150? I didnt get your point.

@ayazraja

It means you need to call Sky, the phone number to call them on from your mobile that has the Sky sim in it is just 150.

Re: return old mobile

Ratch1970 — Sat, 30 Aug 2025 13:29:37 GMT

I need a new returns label sending out please so I can return my old mobile.

Re: return old mobile

daveNOS — Sat, 30 Aug 2025 13:38:02 GMT

@Ratch1970 You need to follow the advuce already given in the thread and call Sky.